![]() Additionally we will be implementing Microsoft’s powerful AI capabilities via Azure Cognitive Services,” said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. “Avaya and Microsoft are responding to our customers who have asked us to deliver more integrated experiences for Avaya OneCloud Contact Center running in Microsoft Azure and Microsoft 365. Microsoft Teams and Dynamics 365 will also benefit, with OneCloud CCaaS (Contact Center as a Service) integrated into both services. The company’s OneCloud CPaaS will be integrated with Microsoft Azure Communication Services, including voice, video chat and SMS. ![]() Avaya and Microsoft announced a strategic partnership to bring Avaya’s Communication Platform as a Service (CPaaS) to Azure.Īvaya has built its business around cloud-based communications, making it a natural fit to extend those abilities in Azure, one of the leading cloud computing platforms. ![]()
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